Refund, Return & Cancellation Policy

Refunds/Cancellations

We will refund your money if we are out of stock of anything you have ordered or if you have made a mistake while ordering. However, we can only refund your money if we have not already shipped the products out to you. 

Returns

All products that have not been opened and are in their original condition can be returned to us. Just let us know within 30 days of purchase by emailing info@newzealandshop.co.nz for a full refund. Beyond this date, we will not be able to accept returns.

All returns can be sent to: 

12C Cape Hill Road, Pukekohe, Auckland, New Zealand 2120

We suggest that you send the unopened products in the same packaging in which they were sent in order to save on resources and money.